Service

1.How to Place Your Order? 
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our sales representative will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed/Email a Proforma Invoice for your approval that will include all details of your order. This Proforma Invoice is typically faxed back with your signature. Please return this Proforma Invoice within 24 hours so as not to effect your expected date of shipment.At the same time,you need to arrange deposit and send us the bank proof.We will start production once receipt of your payment.

2.What forms of payment do you accept? 
We will only accept Payments as follows:
* T/T
* Western Union 
* Paypal (For order over 200usd, otherwise we need charge 4% for the bank transfer)
* Bank certified Cheque: any amount
* Letter of credit (L/C): above 20000usd

3.What file formats do you accept? 
Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), and Macromedia Freehand (.FHX) in PC or MAC platform is preferred. We request that any type be converted to outlines (curves) before sending High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform. Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PageMaker (.PMD), PowerPoint (.PPT) , and low resolution/quality files such as.JPEG, .GIF, or. BMP.


4.  What is the difference between Synthetic, Soft, and Hard Enamel?
The major differences between these three colouring materials will be in terms of aspect and quality: 

Synthetic Enamel: will probably be the best material to render bright and flashy colours. Furthermore, the process used enables to give a shiny aspect. Finally, the colours will be leveled even with the metal boarders. The front-side surface of the item will be totally flat. 
Hard Enamel: distinguishes itself from Soft and Synthetic Enamel. In its primary aspect, Hard Enamel is in powder. It liquefies whenever it is baked. Although the colours will not render as well as Soft and Synthetic Enamel, Hard Enamel will last hundred of year without changing or being scratched. 
Soft Enamel: is generally used for products of lower quality. It can be recognized easily, as the colours will be in recess compared to the boarders. The boarders will distinctly appear on a first plan.

5.  Why does stamping need metal borders?
“Cloisonne” is the technical term that designates items with metal borders. In fact, these borders are of major importance in the process. These borders have the purpose of separating each single-coloured zone. Before enamelling, these borders constitute the cavities that need to be filled out with different colour enamel. 

6.  What is the difference between offset printing and silkscreen printing?
The two processes are used for different purposes; Silkscreen will be used for artworks with non-gradient printing, while Offset printing will be used for artwork with gradient colors printing (example: a photo picture). The painting colours used for Silkscreen printing is thicker than the one used for Offset printing. Offset printing uses painting colours that are more liquid to get thinner grain and detailed definition.

7.  How can I get a tracking number of my order that has been shipped?
Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.   


8.  Can I get product samples?
Yes, we can offer you the free production samples.  please contact us at the e-mail address: info@meiyulincraft.com   

9.  Do you have a catalogue?
Yes we do have a catalog. Don’t hesitate to contact us to ask us to send you one. Or You can visit us during one of our exhibition Shows. Check our news section for the latest update on this. 

10.  What are your lead times?
Sampling is around: 3-5 days
Mass production: 7-10 days under 5000pcs;  15-18days under20000pcs; 

11.  What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.       


12.  What information is required to get a quotation?
Tell us your idea about the products you want, and we will give you the best suggestion and quotation for your evaluation.